Help
Answers for visitors, members, and creators.
Do I need an account to browse?
No. The homepage is a public gallery. Search and filter by category and subcategory without logging in. Login and age verification apply only when that creator requires them, or when you buy, comment, chat, or send a gift.
How do coins work?
One dollar buys 70 coins. Half of each dollar ($0.50) is the platform fee. The other half is the gift pool. When you send a gift, 100% of that gift’s pool value goes to the creator. There is no second cut.
What gifts can I send on a livestream?
Rose is 1 coin, Heart is 35, Star is 105, Fire is 350, Crown is 700, and Rocket is 1,750. Buy coins from the watch page. If Stripe is not configured yet, recharge completes in test mode and no card is charged.
How are memberships split?
Fan memberships split 30% to the platform and 70% to the creator. Creators request bank payouts through Stripe Connect after they turn 18 and finish onboarding.
Why can I not watch one item?
That creator turned on login and age verification for that item. Public items on the same storefront stay open. Accounts must be 18 or older.
Still stuck? Use the contact form or email support@fansloyalty.com.