Return and Refund Policy

Scope

This policy covers refunds and returns for purchases on Fan's Loyalty, including memberships, digital products, courses, and ticketed livestreams. Most offers are digital and are delivered in the product rather than shipped. Fan's Loyalty is a mainstream platform and is not an adult site. You accept this policy when you create an account.

Before you pay

The price, what you receive, and any creator-specific refund note are shown at checkout. Platform fees, when charged, are shown before you confirm payment. Buying means you have reviewed that description.

When a refund is available

• You were charged twice for the same order.
• The digital item or live access was not delivered and the creator cannot fix it.
• A creator's offer states a longer refund window, and you are inside that window.
• The law where you live requires a refund that this policy does not already give.

When a refund is not available

• You already consumed a digital download, course, or membership period, unless the law requires otherwise.
• You missed a livestream you could join and the replay, if included, remains available.
• You changed your mind after the stated refund window closed.
• Coins already spent on a gift. The gift pool for those coins was credited to the creator. Unused coins from a recharge can be reviewed for a refund to the original payment method.

How to ask

Contact the creator from the order where the product allows it, or use the contact page and include the order reference. We aim to answer refund requests within 10 business days. Approved refunds go back to the original payment method. Loyalty Credits, when used, are restored to the wallet instead of paid out as cash.

Chargebacks

Filing a chargeback without contacting us first can lock the related account while the payment provider reviews the dispute. See the Terms of Service for account rules.